This article covers the requirements and features specific to activating and using SiteMinder Pay for properties in Thailand.
Activate SiteMinder Pay for properties in Thailand
To get started and activate SiteMinder Pay:
You must be an Admin user to activate SiteMinder Pay.
Log into your platform and go to the Payments tab.
Click on Get started.
Once activated you will have access to SiteMinder Pay features including access to process payments and refunds, payment requests, set up automated payment rules, and more.
Note: The Virtual terminal feature is not currently available in Thailand.
What you′ll need to activate
If your property is in Thailand, before activating SiteMinder Pay, make sure:
Your property has THB set as the default currency in your platform
If you currently use PayPal or SiamPay, you must disconnect your existing gateway first before the option to activate SiteMinder Pay will appear
If your property is in Thailand and has five or more rooms, you are also required to provide a valid hotel license during signup. This is a Thai regulatory requirement.
If you have less than five rooms you can select "skip" during signup. Note that you may still be asked to provide your licence after signup if it is determined to be required
If a license is required but not provided, you will see a message prompting you to verify your account
Verification must be completed within three weeks
Payouts begin once your account has been verified and approved
SiteMinder Pay pricing in Thailand
SiteMinder Pay fees for properties in Thailand:
No setup or monthly fees, we only charge a fee per transaction
Fees vary according to the credit card payment network (MasterCard, Visa, etc), and the type of card (domestic, international, or premium) used for the transaction
To see which fees are applicable to your property, refer to your SiteMinder Pay activation form.
⚠️ Transaction fees are subject to 7% VAT. If your business is registered as a Company, a 3% Withholding Tax (WHT) will also apply. WHT is a Thai tax requirement — it is paid to the Thai Revenue Department, not to SiteMinder. Individual property owners are exempt from WHT.
Withholding tax (WHT) in Thailand
If your business in Thailand is registered as a Company, a 3% Withholding Tax (WHT) applies to SiteMinder transaction fees. This is a Thai tax requirement, not a SiteMinder fee. Individual property owners are exempt. SiteMinder will pay the 3% WHT amount to you. You are then required to:
Pay the 3% WHT directly to the Thai Revenue Department
Obtain a WHT certificate from the Thai Revenue Department
Send the certificate via email to SiteMinder within three months to: wht_th@siteminder.com
Send a physical copy of the certificate via post to: Attn: Wanchanok Phoyim, ONLINE VENTURES (THAILAND) LIMITED (Head Office), Quant Building, 5th Floor, No. 2 Sukhumvit 25, Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
Automatic receipts in Thailand
For SiteMinder Pay in Thailand, an e-mail receipt (PDF) will be automatically generated and sent to your guest. This is a Thai regulatory requirement.
If no guest e-mail address is on file, the receipt is sent to your property e-mail address instead. Please forward the receipt to your guest once you have their contact details. Receipts can also be downloaded from the transaction details page.
Invoices and credit notes
If your property is in Thailand, SiteMinder automatically generates:
Invoice: An invoice is auto-generated weekly for each payout period. Includes all transaction fees from the previous month, a 7% VAT breakdown, and for company accounts, a 3% WHT line item. Invoices are available in Payments > Invoices and physical copies are posted to your property at the start of the following month
Credit note: Issued for transaction fee refunds only (not guest refunds). If the refund is processed in the same invoice period as the original transaction, the credit note is generated at the same time as the invoice. If the refund relates to a previous invoice period, a credit note is generated immediately.
You can view your invoices at any time by going to Payments > Invoices.