If a reservation shows as delivered in SiteMinder but is missing/not received in your PMS, download the reservation XML file to check what information was sent, and share it with your PMS support team so they can help investigate issues with the reception of a reservation on their side.
Share the reservation XML file with your PMS provider when:
Your PMS provider indicates they didn't receive the reservation
There's a discrepancy between SiteMinder showing "delivered" in the connectivity status but the reservation isn't in your PMS
You need to verify if there were errors in the delivery process
Credit card details are missing in your PMS
Your PMS needs to check why they didn't accept the booking
To download the reservation message XML file:
Go to the Reservations page and find the reservation.
Click on the delivery status in the Connectivity status column.
Under the Actions column, click on the download icon.
Once you download the XML file, you can open it with a text editor app such as Notepad or TextEdit.
Note: when a reservation status shows as "delivered," it cannot be resent to your PMS — a retry button is only available for undelivered/failed reservations.