About unmapped or disabled channel rates
When channel rates are not mapped correctly in your SiteMinder platform, your rates and availability may be incorrect on your channels.
Unmapped or disabled rates can prevent reservations from delivering correctly to your property management system (PMS).
Unmapped or disabled channel rates can lead to:
Incorrect availability, rates, and restrictions showing on your channels.
Risk of overbooking due to availability not updating.
Reservations failing to deliver to your PMS.
Missed booking opportunities.
Check for unmapped and disabled rates
Check for unmapped and disabled rates on your Dashboard, or go to your channels to check room rates mapping.
On your Dashboard:
Under Property status, check:
Disabled channel room rates
Reservation delivery failures today
Under Connectivities status, check:
Your PMS rates mapped count. Ensure mapped rates match the total.
On the channel’s room rates mapping page:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel name.
Select Edit room rates mapping.
Check for any red warning icons on channel rates.
Filter by Unmapped to see all unmapped rates.
To see all disabled rates, click More filters > under Rate update status, select Disabled.
💡 To re-enable disabled channel room rates, click on the channel room rate > click Configure > make sure Start updating channel is set to Yes.
Identify unmapped rate reservations
On the Reservations page, reservations for an unmapped rate will show:
A blank or unknown room type and/or rate plan showing as (-).
Missing or incomplete PMS delivery status. Shows (-) in the Connectivity status column in the reservations list.
You'll also receive an e-mail notification if a reservation is made for an unmapped rate.
Handle unmapped rate reservations
If a reservation is received for an unmapped channel rate, the system will try to link it to the closest matching room rate in your platform. However availability will not be updated, and the reservation will not be delivered to your PMS.
When you receive a reservation with an unmapped rate:
Check the channel's extranet for the complete reservation details.
Add the reservation details to your PMS.
Map the channel rate to prevent future unmapped reservations.
Map unmapped rates
To map your channel room rates correctly:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel name.
Select Edit room rates mapping.
Filter by Unmapped.
Map any unmapped rates.
Click Yes to start updating the channel.
Click Save.
Prevent unmapped or disabled rates
Prevent unmapped or disabled rate issues:
Filter your channels room rates mapping by Unmapped and Disabed to ensure all required rates are mapped.
Check your dashboard daily for disabled channel room rates and reservation delivery failures.
Keep your channel mapping up to date when adding new rates.
Check your mapping and inventory on your channels after making rate plan changes.
If channel room rates become disabled, fix the issue, then re-enable the rate by ensuring Start updating channel is set to Yes.
Map all room rates to the channel. Note that some channels like Expedia require you to map one room rate to multiple rate types (such as sell rates, package rates, and derived rates).