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Manage Multi-Property users

Manage users in Multi-Property

Updated over a week ago

Multi-Property users can access all properties in your portfolio, hence greatly simplifying user management. At the Multi-Property level, you can create, view, edit, and delete users.

To manage users, go to the Multi-Property platform > Admin page > Users tab where you will find the list of users.

⚠️ User management is only available to Admin users.

Create a user

Go to Multi-Property’s Admin page > Users tab > Add user button, to create a new user. You will need to give the user a role to determine their level of access.


  • General: access to the Multi-Property platform excluding user management.

  • Admin: access to the Multi-Property platform including user management, which means they can create, edit and delete Multi-Property users.

After you confirm the account creation, the new user will be sent an activation e-mail to complete their account setup, unless the user already has an account.

⚠️ Each person requiring access to the platform must have their own user account. Sharing accounts and login details creates security risks for your properties and guests.This is in line with the Payment Card Industry Data Security Standard (PCI DSS).

Edit or delete a user

⚠️ Deleted user accounts cannot be recovered.

Go to Multi-Property’s Admin page > Users tab. Select a user from the list to open a page containing their full details. From this page, you can:

  • Edit user details by clicking on the edit buttons.

  • Delete the user account by clicking on the ellipsis button (...) > Delete user.

💡 A user’s e-mail address cannot be edited. To change an e-mail address, you will need to delete the user and create a new user with the same details but with the new e-mail address.

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