Important to know:
The Billing portal is a self-service tool that allows you to manage and pay your SiteMinder invoices and payments.
The Invoices page shows you past invoices, payments, and adjustments.
Only billing users can access the self-service Billing portal.
The first billing user(s) and primary billing user are created during your onboarding process with SiteMinder based on the information provided by you.
To open Billing, click on your property name > select Billing.
View SiteMinder invoice history
SiteMinder invoices are issued for your subscriptions and add-ons and sent to all your billing users.
To view, download, or export past and current SiteMinder invoices in your SiteMinder platform, follow these steps:
Click on your property name > select Billing, then click on the Invoices tab.
On the Invoices page, under the filters, click on Invoices.
If necessary, use the Account, Date range, or Invoice number filters to search for results. Using the Invoice number is the fastest way to find an invoice.
Click on Search.
Download individual invoices (click on an invoice’s download button to export it as a PDF file) or export the table of invoices (click on Export as CSV to download a spreadsheet with your current search results).
Note:
Exporting as CSV doesn’t download individual invoices, only the data contained in the table.
If exporting, any filters you have applied will be reflected in the exported data.
View and export a list of your SiteMinder invoice payments
To view or export the past payments you have made for your SiteMinder invoices, follow the steps below.
Click on your property name > select Billing, then click on the Invoices tab.
On the Invoices page, under the filters, click on Payments.
If necessary, use the Account, Date range, or Payment number filters to search for results. The Payment number (also called ‘Receipt number’) is found in the confirmation e-mail you receive after making a payment.
Click on Export as CSV to download a spreadsheet with your current search results; any filters you have applied will be reflected in the exported data.
The Refund amount shows payments made by you that have been partially or fully refunded to you by us, SiteMinder. If the amount shown is ‘0.00’, no refund has been issued.
View SiteMinder adjustments
An adjustment is a charge or deduction that has modified the total payable amount on a billing account. Adjustments are made separately from your regular SiteMinder invoice payments, and they are often made for additional fees or discounts.
Adjustments types:
Credit — also called ‘credit memo’, is an amount received to decrease the amount of your payments. (For example, an AUD 20 discount.)
Charge — also called ‘debit memo’, is an amount incurred in addition to the amount of your payments. (For example, an AUD 20 additional fee.)
To view the history of adjustments, follow the steps below:
Click on your property name > select Billing, then click the Invoices tab.
On the Invoices page, under the filters, click on Adjustments.
If necessary, use the Account or Date range filters to search for results.
Click on an adjustment’s download button (the down arrow on the right) to get a PDF file that can be viewed, printed, stored, and shared.