We recommend that you familiarise yourself with the following information and optimisation tip:

Your SiteMinder GDS extranet will have already been configured with all of the information supplied on your optimised Setup Form. During the implementation process, your GDS by SiteMinder Team will provide you with a private link to training video tutorials.

(If you do not have the private SiteMinder GDS customer link to the above training videos, please contact your regional GDS by SiteMinder team to request it.)

Important Note:

Please contact the SiteMinder GDS team to advise if you have actioned any of the following after initial activation of your property:

as you will require the assistance of the team to ensure full translation of the information that you've added/changed to the GDS.
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Once your SiteMinder GDS account is successfully activated, your property is available to be booked on Amadeus, Sabre, Apollo/ Galileo and Worldspan.

If you would like advice regarding your GDS performance or suggestions on how to optimise your GDS connection; please email your GDS Account Manager:

If you have any technical queries or issues with your GDS connection (e.g. extranet login issues, rates not visible on the GDS ) or if you've actioned any of the above listed changes, please log a support case with your regional GDS by SiteMinder Support Team by emailing:

If you have any queries or issues with your Channel Manager connection (e.g. you need assistance with creating a new rate plan, mapping of PMS or OTA rates, troubleshooting incorrect inventory updates or overbookings, etc.), please contact the SiteMinder Support Team.