How to view your guest’s reservation payment card details, including card type, name, number, expiry date, and CVV.
View reservation payment card details
Admin users and General users with Reservation permissions can access guests’ payment card details. To view payment details, multi-factor authentication (MFA) is required.
Find the guest’s payment card details including card type, cardholder name, card number, expiry date within the Payment details section in a reservation. Payment card details are provided with the reservation by most channels, and will be available in your SiteMinder platform for up to seven days after check-out. They are not included in booking confirmation, modification and cancellation e-mails.
To protect sensitive data in compliance with PCI DSS standards, multi-factor authentication (MFA) is required to access guest payment details.
To view a guest's payment card details:
Log in to your SiteMinder platform.
Go to the Reservations tab.
Find the reservation and click on the booking reference to open it.
In the Payment details section, click on the eye icon.
When prompted to enter the MFA verification code, open your authenticator app.
Enter the six-digit verification code from your authenticator app.
Find the CVV/CVC in the booking confirmation e-mail if enabled in your platform for each channel, or access it via the channel’s extranet.
View the CVV/CVC of a payment card
If reservation e-mails are enabled and sent by SiteMinder (set up in the Reservation e-mail address field in a channel's Channel settings) — find the CVC of the card in our reservation confirmation e-mail.
If you don’t receive reservation confirmation e-mails via SiteMinder, then you can find the CVC via the channel’s extranet.
About virtual credit cards (VCC)
If the channel (OTA) provided a virtual credit card (VCC) for a reservation, you will see “Virtual card” in the Payment type field on the reservation details page.
For some channels, you may also see the balance, activation date (first date you can charge the VCC), and deactivation date (the date the VCC will expire).
Most channels recommend charging the full balance of the virtual credit card in one transaction. Please refer to the channel's policy on charging virtual credit cards.