How to view your guest’s reservation payment card details, including card type, name, number, expiry date, and CVV.
Who can view payment card details
Users with these permissions can view a guest payment card details:
Admin users: (full permissions by default)
General users: ⚠️ Must have both these permissions enabled:
Reservation details and operational reports
Guest payment details
Security: To view payment details, you must verify with multi-factor authentication (MFA).
View reservation payment card details
Find the guest’s payment card details including card type, cardholder name, card number, expiry date within the Payment details section in a reservation. Payment card details are provided with the reservation by most channels, and will be available in your SiteMinder platform for up to seven days after check-out. They are not included in booking confirmation, modification and cancellation e-mails. Note that SiteMinder does not store CVV codes - the CVV is sent in the reservation confirmation e-mail.
To protect sensitive data in compliance with PCI DSS standards, multi-factor authentication (MFA) is required to access guest payment details.
To view a guest's payment card details:
Log in to your SiteMinder platform.
Go to the Reservations tab.
Find the reservation and click on the booking reference to open it.
In the Payment details section, click on the eye icon.
When prompted to enter the MFA verification code, open your authenticator app.
Enter the six-digit verification code from your authenticator app.
Find the CVV/CVC in the booking confirmation e-mail if enabled in your platform for each channel, or access it via the channel’s extranet.
View the CVV/CVC of a payment card
If reservation e-mails are enabled and sent by SiteMinder (set up in the Reservation e-mail address field in a channel's Channel settings) — find the CVC of the card in our reservation confirmation e-mail. SiteMinder does not store CVV codes and cannot resend them.
If you don’t receive reservation confirmation e-mails via SiteMinder, then you can find the CVC via the channel’s extranet. Note that if the guest updates their credit card, you will need to contact the guest directly for updated information, or contact the channel directly.
About virtual credit cards (VCC)
If the channel (OTA) provided a virtual credit card (VCC) for a reservation, you will see “Virtual card” in the Payment type field on the reservation details page.
For some channels, you may also see the balance, activation date (first date you can charge the VCC), and deactivation date (the date the VCC will expire).VCCs can be charged only on or after their activation date and will typically expire shortly after the guest checks out. Ensure that all transactions are processed within the valid window.
About virtual credit cards (VCC)
What you'll see:
If a channel (OTA) provides a virtual credit card (VCC) for a reservation, you'll see "Virtual card" in the Payment type field on the reservation details page
For some channels, you may also see the balance, activation date (first date you can charge the VCC), and deactivation date (the date the VCC will expire).
Important charging rules:
VCCs can only be charged on or after their activation date
VCCs typically expire shortly after the guest checks out
Ensure all transactions are processed within the valid window
Best practices:
Most channels recommend charging the full VCC balance in one transaction
Refer to the channel's specific policy on charging virtual credit cards
For detailed policies, contact the channel directly
If a VCC is declined:
Contact the issuing booking channel directly for support