About third-party payment gateways
SiteMinder Pay is our official payment gateway for the SiteMinder platform. If SiteMinder Pay is not available in your country, you can integrate a third-party payment gateway to take deposits and reservation payments for your direct booking reservations.
Available payment gateways
The third-party payment gateways available depend on your region. To check which gateways are available for your property, go to Payments.
AsiaPay (including PayDollar, PesoPay, SiamPay, and BimoPay)
PayPal
Paystack
Activate a third-party payment gateway
You must be an Admin user to activate Payments. To activate a third-party payment gateway:
Go to Payments.
Click Activate now.
Enter the credentials to connect to your third-party account (for example, PayPal or PayStack). Or, if you don’t have an account, you will need to sign up for an account on their direct website.
Click on Save gateway.
💡 For queries about your third-party payment gateway, contact the gateway's support team directly.
About AsiaPay
AsiaPay is a digital payment solution provider in Asia, offering payment services and technology to banks and businesses across multiple countries. AsiaPay is the overall provider, and PayDollar, PesoPay, SiamPay, and BimoPay are its payment gateway brands used in different markets.
Through AsiaPay, SiteMinder supports these gateway brands:
PayDollar: available in Australia, Cambodia, China, Hong Kong, India, Indonesia, Macau, Malaysia, Singapore, Taiwan, and Vietnam
PesoPay: available in the Philippines
SiamPay: available in Thailand
BimoPay: available in Indonesia
Setup
To set up PayDollar, PesoPay, or SiamPay, you must have an AsiaPay account
To set up BimoPay as your payment gateway, you must have a BimoPay account
To link AsiaPay to your SiteMinder booking engine, you will need to enter the following details found in AsiaPay’s extranet:
Merchant ID
Secure Hash Code
Merchant API login ID: not the same as the login ID to access AsiaPay.
Merchant API password: not the same as the password to access AsiaPay.
To integrate AsiaPay, you will also need to send a request to AsiaPay Support asking them to change the data feed URL under your merchant account to the following: https://quokka-apac.siteminder.systems/payments-api/api/datafeed/asia-pay
AsiaPay’s payment methods
After integrating AsiaPay, your SiteMinder booking engine will be able to accept the following payments:
Credit card transactions.
e-wallet transactions, such as AliPay, WeChat Pay and LinePay.
⚠️ SiteMinder does not support over-the-counter transactions (for SiamPay and PesoPay). We recommend that you disable this transaction type in AsiaPay’s extranet.
PayPal
PayPal is one of the most popular payment gateways in the world, giving customers the choice to pay using PayPal, PayPal Credit, credit cards, debit cards, and various other options.
Before setting up PayPal as your payment gateway, register for a PayPal Business account
Paystack
Paystack accepts a range of payment options, and is available in South Africa, Kenya, Nigeria, and Ghana. In order to set up Paystack as your payment gateway, you need a Paystack account.
The payment options available with Paystack are credit cards and debit cards.
Once you have enabled Paystack, you must also configure the webhook on your Paystack dashboard, otherwise, you may not get notified when a payment is made, which could lead to overbookings. Go to Settings > API Keys & Webhooks and update the webhook URL to one of the below URLs:
If your Booking Engine URL starts with https://book-directonline.com, update the webhook URL to https://book-directonline.com/payments-callback/webhooks/paystack
If your Booking Engine URL starts with https://direct-book.com, update the webhook URL to https://direct-book.com/payments-callback/webhooks/paystack
To find your Booking Engine URL, go to Direct booking > Configuration > Guest display options > Booking Engine URL tab
Change your third-party payment gateway
If you need to switch your integrated third party payment gateway, first disconnect your existing gateway, then activate the new one.
To disconnect your existing gateway:
Go to Payments.
Follow the steps to disconnect/disable the payment gateway.
Once the existing gateway is disconnected, activate the new gateway.