Customer Support

Manage your property settings, room types, and channels in Multi-Property. You can update room type configuration and connectivity codes for all properties at once, making it easier to manage your hotel group.

Manage property details in Multi-Property

In Multi-Property, go to Properties &gt; Properties.

Here you can manage the property's brand, address, time zone, clusters, and room types. Note that to update a property's address, use the View in channel manager button.

1. In Multi-Property, go to Properties &gt; Properties.
2. Click on a property.
3. Here you can manage the property's brand, address, time zone, clusters, and room types. Note that to update a property's address, use the View in channel manager button.

Brands and clusters help you organise and filter properties efficiently. For example, if you manage hotels across different chains and locations:

Create brands to represent each hotel chain.

Set up clusters to group properties by location type.

Combine brand and cluster filters to find specific property groups.

- Create brands to represent each hotel chain.
- Set up clusters to group properties by location type.
- Combine brand and cluster filters to find specific property groups.

To create and manage brands, go to Properties &gt; Brands tab &gt; Add brand.

Note: Properties can only have one brand at a time.

Once assigned to a property, you can view the assigned brand in Properties &gt; Properties &gt; Click on a property &gt; view the brand assigned to the property.

You can view, add, or remove clusters for your property from this tab.

1. In Multi-Property, go to Properties &gt; Properties.
2. Click on a property.
3. Click the Clusters tab.
4. You can view, add, or remove clusters for your property from this tab.

1. In Multi-Property, go to Properties &gt; Properties.
2. Click on a property.
3. Click the Channels tab.

- Enable or disable channels
- Add new channels
- Remove channels
- View channel rates

Here you can update user permissions in Multi-Property or go to the Users page to add and remove users.

1. In Multi-Property, go to Properties &gt; Properties.
2. Click on a property.
3. Click the Users tab.
4. Here you can update user permissions in Multi-Property or go to the Users page to add and remove users.

New codes only apply to new rate mappings in Multi-Property

Check codes match your connectivity (PMS/RMS/CRS) to prevent issues

- New codes only apply to new rate mappings in Multi-Property
- Check codes match your connectivity (PMS/RMS/CRS) to prevent issues

Add, edit, or remove codes for each room type.

1. In Multi-Property, go to Properties &gt; Properties.
2. Click on a property.
3. Click the Room types tab.
4. Add, edit, or remove codes for each room type.

Manage property details in Multi-Property

Manage brands

Manage clusters in Multi-Property

Manage channels in Multi-Property

Manage users

Connectivity mapping codes