Important to know:
To check the status of a reservation sent from your SiteMinder platform to your property management system (PMS), central reservation system (CRS), or revenue management system (RMS), find the reservation on the Reservations page, then view the reservation’s delivery status in the Connectivity status column.
View a reservation’s delivery status to a PMS/CRS/RMS
To check the status of a reservation sent from your SiteMinder platform to your PMS, CRS, or RMS, follow the steps below:
Go to the Reservations page and find the reservation.
Check the delivery status in the Connectivity status column.
Click on the status.
On the PMS message delivery status history page, you can download the reservation XML. If the reservation Failed to be delivered, check the error message and resend the reservation to your PMS, CRS, or RMS.
You can also check if you have any reservations that Failed to be delivered to your PMS/CRS/RMS on these pages:
Dashboard — under Property status, check the Reservations delivery failures today section.
Notifications — click on the bell icon in the navigation bar to view any Reservations delivery failures.
Connectivity statuses
Here are the Connectivity statuses and what they mean:
Delivered— your PMS, CRS, or RMS provider has confirmed they received the reservation.
Pending — your PMS, CRS, or RMS provider has not yet confirmed they received the reservation. The Pending status will change from to Delivered or Failed. Before a reservation fails, your SiteMinder platform will attempt to deliver a reservation 10 times within one hour.
Failed — your PMS, CRS, or RMS provider has either rejected the reservation or has not been able to confirm its delivery. A notification email will be sent to the email address(s) set up in the Reservation delivery failure emails setting.
If the reservation does not have a Connectivity status, it could mean that:
The room rate is not mapped — make sure to map all your required room rates to the channel or to your PMS/CRS/RMS from your SiteMinder platform.
Mapping codes do not match — the mapping codes must match between your SiteMinder platform and your PMS, CRS or RMS.
The reservation was received prior to connecting your PMS, CRS, or RMS — only reservations received after you connected your PMS, CRS, or RMS will show a connectivity status.
Your SiteMinder Platform cannot resend reservations when no delivery status is shown. We recommend that you create those reservations manually in your PMS, CRS, or RMS.
Troubleshoot and resend a failed reservation delivery to a PMS/CRS/RMS
If you have reservations with a PMS, CRS, or RMS Failed delivery status, follow the steps below:
Go to the Reservations page.
Find the reservation with a Failed delivery status and click on its status.
Read the error message (it should contain steps to fix the issue) and fix the issue.
Click on the resend button under the Actions column.
Click on Resend PMS message.
Download a reservation XML file
If your PMS, CRS, or RMS provider needs to investigate issues with the reception of a reservation on their side, you can forward them the reservation XML file — a saved copy of the reservation XML message.
To download the reservation message XML file, follow the steps below:
Go to the Reservations page and find the reservation.
Click on the delivery status in the Connectivity status column.
Under the Actions column, click on the download icon.
Once you download the XML file, you can open it with a text editor app (such as Notepad or TextEdit).
Set up email notifications for reservation delivery failures
To be notified via email if a reservation fails to be delivered to your PMS, CRS, or RMS, set up email notifications:
Go to Distribution > Connectivities.
Click on your PMS, CRS, or RMS name.
In the Settings tab, find Reservation delivery failure emails and click on the edit button.
Enter the email address for which notifications will be sent (you can add multiple email addresses).
Click on Save.