To make changes to Direct booking reservations, go to your Reservations page. For reservations made through connected channels, you'll need to make changes directly via the channel. Contact your channels' support teams for guidance.
Reservation details that you can change
For a Direct booking reservation, you can edit certain reservation details by going to Reservations > find and open the reservation > Modify reservation. The following details can be changed:
General information — you can make changes to all options under the general section (including Check-in, Check-out and Arrival time).
Guest details — you can make changes to all options under the guest details section, except for the main guest's name.
Payment summary — if you are an admin user, you can edit credit card details.
Notes and preferences — click on the text box under Notes to add comments, so you remember any requests made by your guest. Notes are visible to the guest in the confirmation e-mails.
Your guests can also cancel or change certain details for their reservations themselves, if the reservation is outside your cancellation penalty window, and you have enabled cancellations.
Reservation details that you cannot change
The Modify reservation option will be greyed-out for certain Direct booking reservations.
The whole reservation cannot be modified if it has:
A check-in date in the past, or if it has been booked on the same day a guest is going to check in
A suspended or deleted room rate
An associated extra that cannot be modified
Multiple room types in one reservation
The following reservation details cannot be modified:
Changes to the room rate booked
The main guest name
Changes that conflict with the included occupancy and release period set on the room rate level
Changes that conflict with the room rate, availability, and restrictions set on your inventory: minimum stay, maximum stay, stop sell, close to arrival (CTA), or close to departure (CTD).
You'll receive an error message when changing check-in or check-out dates to dates that have:
No availability
A stop sell applied
A closed to arrival (CTA) or closed to departure (CTD) applied
How to modify a direct booking reservation
To modify certain reservation details for a Direct booking reservation:
Go to the Reservations page.
Find and open the direct booking reservation you want to modify.
Click on the ellipsis button (three dots button) and click Modify reservation.
Enter the verification code sent to your user account e-mail address.
Update applicable details and click Save.
Once you save the changes, the reservation will be marked as "modified" and your guest will automatically receive a modification e-mail.
Note: For additional security, to modify a direct booking reservation, you will need to enter a verification code (one time password). The verification code is sent to your user account e-mail address. Once verified, your access expires when you log out, or after 15 minutes of inactivity.