Learn how to create scheduled messages to provide a personalised guest experience by scheduling targeted messages throughout each stage of your guests’ journey. Design beautiful messages that look great on any device, set send times, configure guest language preferences, and preview your messages on desktop and mobile.

Plus, learn about Messaging hub — where you can manage multiple communication channels in one place. Connect WhatsApp, Airbnb, and SMS to streamline your guest conversations.

✅ Set up scheduled messages for:

✅ Set up Messaging hub to communicate with guests through:

​Here are some examples of messages that you can set up.

Get started with Messaging hub

Overview of scheduled messages

Customise scheduled messages

Sending rules for scheduled messages

Segmentation settings for scheduled messages

Reservation update messages

Test your scheduled messages

✔️ Optimise subject line and pre header text — These should be attention-grabbing, snappy and work together as a pair.

✔️ Seek opportunities for personalisation — Incorporate the guest’s name in your subject line and email body content.

✔️ Convey your brand’s personality — Use colour palettes that match your branding.

✔️ Keep your email body content short — A shorter email will let you have a single focus right away and will be easier for your guests to read and take action.

✔️ Reduce cognitive load — Do not include too many call-to-actions (CTAs) in your email.