Introduction to Guest Engagement
Learn what Guest Engagement is and how it works.
Get started with Guest Engagement
Get started on the most common settings you’ll use in Guest Engagement. Set up your account and make sure it’s ready to go.
Communicate with guests
Communicate efficiently with your guests using scheduled messages and Messaging hub. Connect WhatsApp, Airbnb, and SMS to streamline your guest conversations and be in control.
Connect WhatsApp with Messaging hub
Connect and set up WhatsApp in Guest Engagement to chat with guests via Messaging hub.
Create a better check-in process
Streamline the check-in process by allowing guests to provide necessary information before arrival, making check-in smoother and more efficient.
Collect feedback from guests
Collect feedback in Guest Engagement to address concerns, build guest loyalty, and boost your online reputation. Send surveys to guests, and capture your reviews and publish them on Google and TripAdvisor.
Build a digital directory
Create and maintain a digital directory, so guests can easily access information about your property, instead of reading a thick folder in their rooms.
Increase revenue through upsell offers
Use Guest Engagement to create upsell offers and room upgrades for your guests. There are two types of upsell offers:
Standard offers, such as food and beverages, spa treatments, and airport transfers;
Room upgrades.