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Set up e-mails and notifications for your booking engine
Set up e-mails and notifications for your booking engine

Set up e-mail notifications for Direct booking to receive notifications for new reservations, enquiries, or availability limits.

Updated over a week ago

Important to know:

  • E-mails set up in Direct booking > Configuration > Guest communications only apply to bookings made via your SiteMinder booking engine. If guests book through a channel, e-mails will be sent by the channel.

Set up e-mail notifications for Direct booking

Set up e-mail notifications for Direct booking to receive notifications for new reservations, enquiries, or availability limits.

Go to Direct booking > Configuration > Guest communications > click on the edit button in the E-mail contacts section.

Enter your e-mail address(es) in the following sections to receive the relevant notifications:

  • Reservation confirmation e-mail — booking engine notifications to confirm new reservations.

  • Reservation confirmation CC e-mail — additional e-mail address for reservation confirmations.

  • Enquiry e-mail — receive enquiry forms.

  • Minimum inventory threshold alert — receive notifications when your availability reaches the minimum number of rooms.

  • Inventory alert e-mail — receive notifications whenever a room type’s availability drops to a specified value (due to bookings or closures). If inventory alerts are not required, enter a value of “0”.

Send e-mails to guests for Direct booking reservations

Send e-mails to guests who book through your SiteMinder booking engine. To enable guest e-mails, go to Direct booking > Configuration > Guest communications > turn on the toggle next to each of the following e-mail types you want to send to guests:

  • Reservation confirmation — a reservation confirmation with reservation details that is sent when guests make a booking.

  • Reservation modification — a confirmation of any changes to a reservation.

  • Reservation cancellation — a cancellation confirmation when the reservation is cancelled.

  • Pre-arrival message — a reminder a few days before arrival, which can also be useful for upselling or sending directions.

  • Post-departure message — a follow-up e-mail after check out. Good for thanking guests, sending promotion codes for future stays, or asking for reviews.

Customise e-mail templates

Once you have turned on the toggle for each type of guest e-mail, you will need to customise each e-mail template, otherwise blank e-mail notifications will be sent to your guests.

To customise an e-mail template, in Direct booking > Configuration > Guest communications, click the Edit icon on the e-mail type you wish to edit (i.e. Reservation confirmation, Reservation modification, etc.). A side window will appear, where you can add the following e-mail fields:

  • Subject

  • Header text

  • Footer text

  • Header image

  • Header image URL

  • Footer image

  • Footer image URL

You also have the option to use the code editing feature (advanced coding skills required).

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