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Composing your text message
Composing your text message

A quick overview of how setting up a message works

Updated over a week ago

Overview of how SMS works in Guest Engagement

SMS tab

There is now a tab labelled SMS when editing an email. This is where you will compose your text message content.

When active, SMS will take priority over emails. This means that an SMS will be sent to every guest who has a valid mobile number in their reservation, and any guests who do NOT have a phone number, but DO have a valid email address, will receive the email version.

Composing your SMS

  1. SMS tab

  2. This switch enables SMS for this message, which takes priority over delivering email content

  3. The content of your message

  4. Character count estimation. Here, you can get an idea of how many characters you are using, and thus how many text messages may be required to deliver it to your guest. Note that actual content that tags represent can vary greatly in their length, resulting in the chance that you will need more text messages than estimated to deliver the content to the guest (160 characters per text message)

  5. Tags for your content. Simply copy and paste them into your message content (including the brackets ###{{ }}). Note the last 3 cells in the right column - make sure you choose the appropriate URL for the message type you are sending - check-in, upsell, or feedback!

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